This unit is part of the Level 3 Diploma in Adult Care and has the following learning outcomes and assessment criteria:
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- 1 Understand why effective communication is important in the work setting
- 2 Be able to meet the communication and language needs, wishes and preferences of individuals
- 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals in order to maximise the quality of the interaction
- 2.2 Describe the factors to consider when promoting effective communication
- 2.3 Demonstrate a range of communication methods and styles to meet individual needs
- 2.4 Demonstrate how to respond to an individual’s reactions when communicating
- 3 Be able to overcome barriers to communication
- 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
- 3.2 Identify barriers to effective communication
- 3.3 Demonstrate ways to overcome barriers to communication
- 3.4 Demonstrate how to use strategies that can be used to clarify misunderstandings
- 3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours
- 3.6 Explain how to access extra support or services to enable individuals to communicate effectively
- 3.7 Explain the purposes and principles of independent advocacy
- 3.8 Explain when to involve an advocate and how to access advocacy services
- 4 Be able to apply principles and practices relating to confidentiality
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