3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 3 Be able to overcome barriers to communication
Assessment criteria: 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways

• Background and culture can use and interpret communication methods in different ways
• E.g. a muslim may not be allowed to have physical contact with a member of the opposite sex, so will decline handshakes
• E.g. an individual with autism may feel very uncomfortable with direct eye contact