2.4 Demonstrate how to respond to an individual’s reactions when communicating

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 2 Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.4 Demonstrate how to respond to an individual’s reactions when communicating

• You should ensure that you observe an individual’s body language and facial expressions when communicating with them
• E.g. If you say something that makes an individual appear to be visibly upset, you may want to apologise and ask what you have said to make them feel that way
• E.g. if an individual disengages from communication, you may suggest rescheduling your meeting for a time when they are feeling more positive