3.2 Identify barriers to effective communication

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 3 Be able to overcome barriers to communication
Assessment criteria: 3.2 Identify barriers to effective communication

  • Barriers to effective communication include:
    • Environmental (e.g. noise, temperature, lighting, distractions etc.)
    • Physical (e.g. geographical area, a closed door etc.)
    • Physical conditions (e.g. visual impairments, hearing impairments etc.)
    • Mental conditions (e.g. schizophrenia, depression)
    • Cognitive conditions (e.g. learning disability, brain injury etc.)
    • Substance abuse
    • Being disinterested
    • Poor relationships/lack of trust

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