Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 2 Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.2 Describe the factors to consider when promoting effective communication
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- Factors to consider when promoting effective communication include:
- The needs, wishes and preferences of the individual
- Minimising distractions
- Ensuring a comfortable environment (temperature, seating, clean/tidy, noise etc.)
- Ensuring the individual’s physiological needs are met (e.g. that they are not tired, thirsty etc.)
- Having a positive outlook
- Body language, eye contact etc.
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