Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 2 Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.3 Demonstrate a range of communication methods and styles to meet individual needs
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- The communication methods and styles that you use will depend on your role and the needs of the individuals that you communicate with
- Some examples include:
- Speaking to an individual with a brain injury in short sentences consisting of 2-3 keywords and ensuring they have time to process the information
- Ensuring an individual with a hearing impairment can see your lips whilst speaking
- Using Makaton to communicate with an individual with a learning disability
- Using industry-specific jargon and abbreviations when speaking to a fellow healthcare professional
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