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⬤ ⇒ Level 3 Diploma in Adult Care ⇒ Promote Communication in Care Settings ⇒ 3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours

3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 3 Be able to overcome barriers to communication
Assessment criteria: 3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours

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