1.1 Identify the different reasons people communicate

Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 1 Understand why effective communication is important in the work setting
Assessment criteria: 1.1 Identify the different reasons people communicate

  • People communicate for several reasons, including:
    • To share information
    • To exchange ideas
    • To express themselves
    • To establish and maintain relationships
    • To offload
    • To provide instructions
    • To provide feedback
    • To market themselves or their organisation

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