Qualification: Level 3 Diploma in Adult Care
Unit: Promote Communication in Care Settings
Learning outcome: 1 Understand why effective communication is important in the work setting
Assessment criteria: 1.1 Identify the different reasons people communicate
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- People communicate for several reasons, including:
- To share information
- To exchange ideas
- To express themselves
- To establish and maintain relationships
- To offload
- To provide instructions
- To provide feedback
- To market themselves or their organisation
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