This unit is one of the Level 4 Diploma in Adult Care Optional Units and has the following learning outcomes and assessment criteria:
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- 1. Understand factors that influence individuals’ access to services and facilities
- 1.1 Describe how accessing a range of services and facilities can be beneficial to an individual’s well being
- 1.2 Identify barriers that individuals may encounter in accessing services and facilities
- 1.3 Describe ways of overcoming barriers to accessing services and facilities
- 1.4 Explain why it is important to support individuals to challenge information about services that may present a barrier to participation.
- 2. Be able to support individuals to select services and facilities
- 2.1 Work with an individual to identify a range of services and facilities likely to meet their assessed needs
- 2.2 Agree with an individual their preferred options for accessing services and facilities
- 2.3 Work with an individual to select services or facilities that meet their assessed needs and preferences.
- 3. Be able to support individuals to access and use services and facilities
- 3.1 Identify with an individual the resources, support and assistance required to access and use selected services and facilities
- 3.2 Carry out agreed responsibilities to enable the individual to access and use services and facilities
- 3.3 Explain how to ensure individuals’ rights and preferences are promoted when accessing and using services and facilities.
- 4. Be able to support individuals to review their access to and use of services and facilities
- 4.1 Work with an individual to evaluate whether services or facilities have met their assessed needs and preferences
- 4.2 Support an individual to provide feedback on their experience of accessing and using services or facilities
- 4.3 Work with an individual to evaluate the support provided for accessing and using services or facilities
- 4.4 Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities.
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