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⬤ ⇒ Level 4 Diploma in Adult Care ⇒ Level 4 Diploma Optional Units ⇒ Unit 316 Support individuals to access and use services and facilities ⇒ 4.4 Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities.

4.4 Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities.

Qualification: Level 4 Diploma in Adult Care Optional Units
Unit: Unit 316 Support individuals to access and use services and facilities
Learning outcome: 4. Be able to support individuals to review their access to and use of services and facilities
Assessment criteria: 4.4 Identify and agree any changes needed to improve the experience and outcomes of accessing and using services or facilities.