How to communicate effectively in a one-to-one and group situation

Qualification: OCR Level 1/2 Cambridge National Certificate in Health and Social Care
Unit: Unit R022: Communicating and working with individuals in health, social care and early years settings
Learning outcome: Learning Outcome 3: Be able to communicate effectively within a health, social care and early years setting
Assessment criteria: How to communicate effectively in a one-to-one and group situation

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