Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.7 Explain how to measure and evaluate the impact of changes made
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- When changes are made to systems and processes, it is important to measure and evaluate their impact
- This is because it tells us if the change has been successful or not
- The measurement method used will be intrinsically tied to the specific situation, however, some example metrics that may be used include:
- Number of complaints (e.g. has the change led to a fall in the number of complaints an organisation receives related to a particular area of practice)
- Number of accidents (e.g. has the change led to a fall in the number of accidents related to a particular area of practice)
- Cost savings (e.g. has the change led to monetary savings in an area of operations)
- To evaluate if a change has had a positive or negative effect (or no effect at all) it is important that there is existing data with which to compare the new data against
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