Unit 9: Continuous Improvement in Adult Care

This unit is part of the Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) and has the following learning outcomes and assessment criteria:

1. 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
   1. 1.1 Evaluate ways to develop a culture that encourages all team members to take responsibility for quality, quality assurance and quality improvement
   2. 1.2 Explain the meaning of continuous improvement and how it relates to the manager role and the organisation
   3. 1.3 Analyse how continuous improvement relates to: • a culture of trust that values the views of all: lessons learned from incidents, accidents, errors and ‘near misses’, responding to concerns, complaints and whistle-blowing situations
   4. 1.4 Explain how evidence for quality can be used to apply further quality improvement
   5. 1.5 Explain how information can be collected and how it can be used to reflect, review and improve procedures
   6. 1.6 Explain how to plan for the successful implementation of improvements to the service
   7. 1.7 Explain how to measure and evaluate the impact of changes made