1.3 Analyse how continuous improvement relates to: • a culture of trust that values the views of all: lessons learned from incidents, accidents, errors and ‘near misses’, responding to concerns, complaints and whistle-blowing situations

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.3 Analyse how continuous improvement relates to: • a culture of trust that values the views of all: lessons learned from incidents, accidents, errors and ‘near misses’, responding to concerns, complaints and whistle-blowing situations

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    Study Bullets ⇒ Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) ⇒ Unit 9: Continuous Improvement in Adult Care ⇒ 1.3 Analyse how continuous improvement relates to: • a culture of trust that values the views of all: lessons learned from incidents, accidents, errors and ‘near misses’, responding to concerns, complaints and whistle-blowing situations