Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.3 Analyse how continuous improvement relates to: • a culture of trust that values the views of all: lessons learned from incidents, accidents, errors and ‘near misses’, responding to concerns, complaints and whistle-blowing situations
- How continuous improvement relates to a culture of truth that values the views of all:
- To facilitate improvement, honest feedback from a wide range of sources is required, so it is essential for organisations to listen to, value and act upon the perspectives of others
- How continuous improvement relates to lessons learned from incidents, accidents, errors and near misses:
- Incidents, accidents, errors and near misses must be recorded and investigated so that organisations can establish the root cause of the issue and put systems in place to prevent or minimise the likelihood of it happening again in the future
- By learning from these types of situations, organisations demonstrate a commitment to continuous improvement
- How continuous improvement relates to responding to concerns, complaints and whistle-blowing situations:
- Organisations must treat all concerns and complaints seriously because they can help to identify failings in current systems and processes
- This ensures that all concerns/complaints can be addressed and actions are taken to prevent it from happening again
- It also demonstrates that organisations listen to and value feedback
- Similarly, a clear and accessible Whistleblowing Policy ensures that concerns are not ignored and provides clear guidance about how concerns can be be escalated both internally and externally