Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 5: Communication and Information Management in Adult Care
Learning outcome: 1 Understand communication in managing care services
Assessment criteria: 1.3 Explain how communication can be adapted for different preferences, needs, contexts and situations
- Communication may need to be adapted for different preferences, needs, contexts and situations
- An individual’s care plan should state the best way to communicate with the individual
- For example, an individual that is hearing impaired may need you to face them when talking so that they can read your lips
- For example, an individual that is visually impaired may need copies of documents in large text, braille or audio formats
- For example, an individual with a learning disability may need people to talk to them in short sentences consisting of no more than two keywords
- For example, an individual with a brain injury may need others to be patient when they are responding as it may take them longer to process information
- For example, an individual that has witnessed trauma (real or imagined) may require reassurance and compassion
- For example, an individual that is angry may need time to calm down