Unit 5: Communication and Information Management in Adult Care

This unit is part of the Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) and has the following learning outcomes and assessment criteria:

1. 1 Understand communication in managing care services
   1. 1.1 Justify how and why communication skills are needed to develop effective relationships with teams, individuals, their relatives and others
   2. 1.2 Evaluate the importance of demonstrating ‘empathy’ and ‘active listening’ for communication with Individuals, carers, relatives, staff and others
   3. 1.3 Explain how communication can be adapted for different preferences, needs, contexts and situations
   4. 1.4 Explain the role of effective reporting and recording systems in supporting individuals to achieve positive outcomes
2. 2 Understand systems for information management
   1. 2.1 Describe the features and purpose of information management systems in care services
   2. 2.2 Explain the legal requirements relating to gathering, storing and sharing information
   3. 2.3 Explain the principles of information governance and how it can support your organisation to keep information safe and secure
   4. 2.4 Explain how to evaluate information management systems in order to identify improvements or alternative approaches
3. 3 Understand effective information sharing
   1. 3.1 Explain the legal and ethical issues that can arise in relation to confidentiality and how these can be addressed
   2. 3.2 Explain the process for gaining consent to share an individual’s personal information
   3. 3.3 Evaluate how effective information sharing protocols between organisations support continuity of care and positive outcomes for individuals
   4. 3.4 Explain the potentially damaging consequences of failure to share information appropriately relating to individuals who access care and support