1.2 Explain how to develop ways to engage with colleagues and key influencers, including people who use services and others in the organisation and the local community, to develop a vision for the future of the service

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 20: Innovation and Change in Adult Care
Learning outcome: 1 Understand how a vision for the service supports innovation
Assessment criteria: 1.2 Explain how to develop ways to engage with colleagues and key influencers, including people who use services and others in the organisation and the local community, to develop a vision for the future of the service

• Facilitate Open Communication: Create opportunities for open and honest communication with colleagues, key influencers, and individuals using the services. This could include regular team meetings, focus groups, or feedback sessions.
• Active Listening: Practice active listening to understand the perspectives, needs, and aspirations of colleagues, key influencers, and individuals using the services. Create a safe and inclusive environment where everyone feels heard and valued.
• Engage in Collaborative Decision-Making: Involve colleagues, key influencers, and individuals using the services in the decision-making process. Seek their input and perspectives when developing the vision for the future of the service.
• Seek Expertise and Insights: Engage with colleagues and key influencers who possess valuable expertise or insights relevant to the vision development. This could include experts in the field of care, consultants, or individuals with lived experience.
• Utilize Surveys and Questionnaires: Develop surveys or questionnaires to gather feedback and insights from colleagues, key influencers, and individuals using the services. This can provide a structured way to gather diverse perspectives.
• Conduct Focus Groups or Workshops: Organize focus groups or workshops where colleagues, key influencers, and individuals using the services can come together to brainstorm and contribute ideas for the future vision.
• Build Partnerships and Collaborations: Establish partnerships with other organizations, local community groups, and stakeholders to engage in collective visioning for the future of the service. This promotes collaboration and ensures a broader range of perspectives are considered.
• Embrace Diversity and Inclusion: Ensure that the engagement process is inclusive and embraces diversity. Seek representation from diverse backgrounds, cultures, and experiences to capture a comprehensive range of perspectives.
• Communicate and Share Progress: Keep colleagues, key influencers, and individuals using the services informed about the progress of vision development. Regularly communicate updates, seek feedback, and involve them in refining and shaping the vision.
• By actively engaging with colleagues, key influencers, and individuals using the services, a care supervisor can develop a vision for the future of the service that is inclusive, representative, and reflective of the needs and aspirations of all stakeholders.