2.1 Critically compare the formal and informal processes an organisation can use to address poor performance and unacceptable conduct

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 11: Supervision and Performance Management in Adult Care
Learning outcome: 2 Understand procedures to address performance management issues
Assessment criteria: 2.1 Critically compare the formal and informal processes an organisation can use to address poor performance and unacceptable conduct

• Poor performance and unacceptable conduct can be addressed by organisations in several ways:
• Informal processes:
  • Challenging poor practice
  • Asking team members the reasons behind performance issues (e.g. they may have been late for their shift because of issues with childcare etc.)
  • Explaining to team members why behaviours and attitudes are inappropriate and answering any questions they may have
  • Offering solutions
• Formal processes:
  • Formal processes are usually invoked if the manager has seen no improvement following informal processes or if the issue is particularly serious
  • Discussion and recording of issues during supervision and appraisal
  • Disciplinary action (e.g. verbal warning, written warning, contract termination etc.)