2.4. Outline what is meant by active listening

Qualification: Level 1 Diploma in Introduction to Health and Social Care
Unit: 1.6: Introduction to communication in health and social care (adults and children and young people), early years and childcare
Learning outcome: 2. Understand how to communicate with individuals
Assessment criteria: 2.4. Outline what is meant by active listening

  • Listening intently to what the other person is saying
  • Clarifying what the other person has said by paraphrasing
  • Observing body language and facial expressions
  • Not becoming distracted

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