4.2 Evaluate areas where different regulatory frameworks may present conflicting requirements and ways to address such conflicts

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 4: Regulatory Processes for Adult Care
Learning outcome: 4 Understand the wider range of regulatory requirements that apply to the service
Assessment criteria: 4.2 Evaluate areas where different regulatory frameworks may present conflicting requirements and ways to address such conflicts

• Regulatory frameworks can sometimes present conflicting requirements
• For example, we have a duty of care to ensure the safety of service users but also have a duty to ensure that they have the autonomy to make their own choices. This can result in a dilemma if an individual decides to do something that could put their safety in jeopardy
• In such situations, we should work with the individual to ensure that they fully understand the risks before making a decision
• If they still wish to continue, we should support the individual to minimise the risks as much as possible
• If there is doubt about the individual’s mental capacity, we may perform a mental; capacity assessment
• We may need support from other people, organisations or agencies, such as social services, the community nursing team or the individual’s family