3.3 Identify skills and approaches needed for resolving conflicts

Qualification: Level 3 Diploma in Adult Care
Unit: Responsibilities of a care worker
Learning outcome: 3. Be able to work in partnership with others
Assessment criteria: 3.3 Identify skills and approaches needed for resolving conflicts

• Remain calm
• Listen with compassion and empathy
• Communicate effectively
• Identify the root cause of the conflict
• Discuss ways that the conflict could be resolved
• Negotiate and be prepared to compromise