3.3 Identify skills and approaches needed for resolving conflicts

Qualification: Level 3 Diploma in Adult Care
UnitResponsibilities of a care worker
Learning outcome: 3. Be able to work in partnership with others
Assessment criteria: 3.3 Identify skills and approaches needed for resolving conflicts

  • Remain calm
  • Listen with compassion and empathy
  • Communicate effectively
  • Identify the root cause of the conflict
  • Discuss ways that the conflict could be resolved
  • Negotiate and be prepared to compromise

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