2.4 Contribute to quality assurance processes to promote positive experiences for individuals receiving care

Qualification: Level 3 Diploma in Adult Care
UnitResponsibilities of a care worker
Learning outcome: 2. Be able to work in ways that are agreed with the employer
Assessment criteria: 2.4 Contribute to quality assurance processes to promote positive experiences for individuals receiving care

  • Quality Assurance (QA) is the process of testing systems to ensure they are working well and identifying areas for improvement
  • You could ask service users and their families for feedback as part of QA process
  • You could fill out staff surveys or discuss ideas for improvement with your manager
  • Management may ask you to contribute to their QA processes

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