2.4 Contribute to quality assurance processes to promote positive experiences for individuals receiving care

Qualification: Level 3 Diploma in Adult Care
Unit: Responsibilities of a care worker
Learning outcome: 2. Be able to work in ways that are agreed with the employer
Assessment criteria: 2.4 Contribute to quality assurance processes to promote positive experiences for individuals receiving care

• Quality Assurance (QA) is the process of testing systems to ensure they are working well and identifying areas for improvement
• You could ask service users and their families for feedback as part of QA process
• You could fill out staff surveys or discuss ideas for improvement with your manager
• Management may ask you to contribute to their QA processes