5.1 Demonstrate how to end interactions including: 5.1 A identifying when to close the interaction 5.1 B providing clear information to the individual on the reasons for ending the interaction 5.1 C operating to the guidelines and procedures of the organisation 5.1 D explaining what further action may be taken

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 381 Interact with and support individuals using telecommunications
Learning outcome: 5 Be able to terminate the interaction
Assessment criteria: 5.1 Demonstrate how to end interactions including: 5.1 A identifying when to close the interaction 5.1 B providing clear information to the individual on the reasons for ending the interaction 5.1 C operating to the guidelines and procedures of the organisation 5.1 D explaining what further action may be taken

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