Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 381 Interact with and support individuals using telecommunications
Learning outcome: 5 Be able to terminate the interaction
Assessment criteria: 5.1 Demonstrate how to end interactions including: 5.1 A identifying when to close the interaction 5.1 B providing clear information to the individual on the reasons for ending the interaction 5.1 C operating to the guidelines and procedures of the organisation 5.1 D explaining what further action may be taken
- Sorry – this page has not yet been completed.