3.1 Engage with the individual without face to face interaction including: 3.1 A providing opportunities to sustain the interaction 3.1 B providing reassurance of continued interest 3.1 C encouraging individuals to share their concerns 3.1 D responding to the individual’s immediate requirements at each stage during the interaction 3.1 E recognising where anonymity may encourage them to respond

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 381 Interact with and support individuals using telecommunications
Learning outcome: 3 Be able to engage with individuals using telecommunications
Assessment criteria: 3.1 Engage with the individual without face to face interaction including: 3.1 A providing opportunities to sustain the interaction 3.1 B providing reassurance of continued interest 3.1 C encouraging individuals to share their concerns 3.1 D responding to the individual’s immediate requirements at each stage during the interaction 3.1 E recognising where anonymity may encourage them to respond

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