3.4 Provide information to the individual when negotiating an unfamiliar environment

Qualification: Level 3 Diploma in Adult Care Optional Units
Unit: Unit 336 Enable individuals to negotiate environments
Learning outcome: 3 Be able to support the individual to negotiate an environment
Assessment criteria: 3.4 Provide information to the individual when negotiating an unfamiliar environment

• Explain Layout and Features: Before entering, describe the layout, key features, and any potential obstacles of the unfamiliar environment to the individual.
• Highlight Emergency Exits: Point out emergency exits and safety equipment locations, ensuring the individual knows how to leave safely in case of an emergency.
• Identify Rest Areas: Inform about the availability of rest areas, seating, or quiet zones where the individual can take a break if needed.
• Discuss Navigation Aids: Explain the use of any available navigation aids, such as maps, signs, or digital apps that could assist in negotiating the environment.
• Prepare for Sensory Stimuli: Warn of any potential sensory stimuli that might be challenging, such as loud noises or bright lights, and discuss strategies to manage them.
• Communicate Social Expectations: If relevant, describe any social norms or expectations specific to the environment that the individual should be aware of.
• Offer Orientation Tips: Share tips on orientation, like using landmarks for navigation or following tactile paths, if available.
• Provide Contact Information: Ensure the individual has contact information for assistance within the environment, whether it’s a help desk, security, or a direct line to you.
• Encourage Questions: Invite the individual to ask questions or express concerns at any point, reinforcing your support throughout the process.
• Reassure About Time: Emphasize that there’s no rush and encourage taking the time needed to feel comfortable and confident in the unfamiliar environment.