K1.5 How to respond to incidents and emergencies relevant to their role in supporting healthcare

Qualification: T Level Technical Qualification in Health
Unit: Occupational specialism core: Supporting Healthcare
Learning outcome: Performance outcome 1: Assist with an individual’s overall care and needs to ensure comfort and wellbeing
Assessment criteria: K1.5 How to respond to incidents and emergencies relevant to their role in supporting healthcare

• Healthcare workers should understand how they should respond to incidents and emergencies relevant to their role
• Each employer will have their own policies and procedures, describing what should be done in such situations, so employees must have read them and be aware of what to do
• However, there are some general principles:
  • The immediate safety of the individual should be the first concern
  • If needed, the assistance of others should be obtained (e.g. telling a co-worker to call for an ambulance)
  • First aid should only be carried out by those that have had training in the role, or are receiving direction from qualified persons (e.g. over the phone by an emergency responder)
  • The incident/emergency should be reported to a manager as soon as is practically possible
  • A written account must be made of the incident/emergency as soon as possible after its conclusion