A2.3 The diverse range of personal factors that would dictate the services accessed by an individual including barrier to service access

Qualification: T Level Technical Qualification in Health
Unit: Core
Learning outcome: A2: The healthcare sector
Assessment criteria: A2.3 The diverse range of personal factors that would dictate the services accessed by an individual including barrier to service access

  • There is a diverse range of personal factors that can dictate the services accessed by an individual, including:
    • Age (e.g. newborns receive support from health visitors, over 40s health check, eyesight and hearing can deteriorate as we get older
    • Long-term conditions, such as learning disabilities (annual health checks etc.), mental health conditions (ongoing counselling etc.) and physical disabilities (occupational therapy etc.)
    • Ongoing conditions, such as diabetes (regular blood tests) and visual impairments (regular eye tests)
    • Rehabilitation from an injury (e.g. physiotherapist, occupational therapist etc.)
  • Barriers that individuals may face when accessing services can include:
    • Geographical – needed services not available in the patients home location
    • Socioeconomic – cannot afford to access or pay for services or take time off work, unaware of services available
    • Cultural/religious – does not speak English, treatments go against beliefs, lack of understanding of cultural differences
    • Psychological – fear or anxiety of healthcare staff or settings, not wishing to leave home, embarrassment, worry about the diagnosis
    • Physical – lack of mobility, lack of accessibility
    • Attitudes/beliefs – not wanting to be a burden on the system, believing that using services is a sign of weakness, believing that a particular diagnosis may affect other aspects of their life (e.g. not being able to do their job etc.)

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