Unit 03: Understand the importance of effective communication and the management of behaviour that challenges

This unit is part of the NCFE CACHE Level 2 Certificate in Understanding Behaviour that Challenges and has the following learning outcomes and assessment criteria:

1. 1 Understand communication in managing behaviour
   1. 1.1 A range of communication methods
   2. 1.2 The importance of non-verbal communication
   3. 1.3 Barriers to communication
   4. 1.4 Ways to overcome barriers to communication
   5. 1.5 How communication can be adapted to meet the needs and preferences of each individual
   6. 1.6 The effects that communication can have on others
2. 2 Understand how to manage behaviour that challenges
   1. 2.1 The importance of positive reinforcement
   2. 2.2 How to avoid confrontation with someone who is emotionally agitated
   3. 2.3 How using knowledge of the individual can help to manage behaviour that challenges
   4. 2.4 How to maintain the dignity of individuals when responding to incidents of behaviour that challenges
   5. 2.5 Different techniques that are used to defuse behaviour that challenges
   6. 2.6 How own actions can defuse or exacerbate an individual’s behaviour
3. 3 Understand the role of others in supporting individuals who exhibit behaviour that is perceived as challenging
   1. 3.1 Referral services available to provide support for individuals
   2. 3.2 Own limitations and accountabilities when supporting individuals exhibiting behaviour that is perceived as challenging
   3. 3.3 How to record and report incidents of behaviour that is challenging