Standard 5: Person-centred practice for positive outcomes

This unit is part of the Manager Induction Standards and has the following learning outcomes and assessment criteria:

  1. 5.1. Outcomes-based and person-centred practice
    1. 5.1.1. Explain why good practice must be both outcomes-based and person-centred and how relationships shape this
    2. 5.1.2. Explain how outcomes-based and person-centred practice can result in positive changes and greater choice and control for individuals’ lives
    3. 5.1.3. Indicate how compliance with legislation and policy effects outcomes-based practice and personcentred practice in your setting
    4. 5.1.4. Explain how active participation contributes to well-being and the achievement of positive outcomes
  2. 5.2. Leading outcomes-based and person-centred practice
    1. 5.2.1. Define your role in leading others to implement person-centred and outcome-based practice in the context of relationships
    2. 5.2.2. Explain how to develop a culture to enable the organisation to support individuals to achieve outcomes
    3. 5.2.3. Explain the need to listen to the views of the people who use your service and to respond positively
    4. 5.2.4. Describe your role in leading the implementation and review of improvements to systems, processes and practice
  3. 5.3. Diversity, equality and inclusion
    1. 5.3.1. Outline the impact of legislation and policy initiatives on the promotion of equality, diversity and inclusion in own area of responsibility
    2. 5.3.2. Define own role in promoting practice to champion diversity, equality and inclusion
    3. 5.3.3. Define own role in providing others with information about: ■ the effects of discrimination ■ the impact of inclusion ■ the value of diversity
    4. 5.3.4. Explain how you would support others to challenge discrimination and exclusion
  4. 5.4. Continuous quality improvement within your organisation/ work setting
    1. 5.4.1. Explain the meaning of continuous improvement for your organisation and your own responsibility in this
    2. 5.4.2. Describe how you could capture evidence to demonstrate quality and how that can be used to apply further quality improvement
    3. 5.4.3. Outline how you could develop a culture of responsibility for quality assurance within your whole staff group
    4. 5.4.4. Explain how to measure the impact of changes made as identified in quality improvement processes
  5. 5.5. Developing a culture of continuous improvement
    1. 5.5.1. Explain how a safe and trusting culture where views of all are valued might support continuous improvement
    2. 5.5.2. Explain the whistleblowing procedures in your organisation
    3. 5.5.3. Explain how you might support a whistleblower following a revelation they may have made
    4. 5.5.4. Explain how the organisation collects evidence of effectiveness of processes and protocols
    5. 5.5.5. Explain how accidents, incidents, errors and near misses are identified, reported and investigated within the organisation
    6. 5.5.6. Explain how information collected can be used to reflect, review and improve procedures to reduce occurrences of accidents, incidents, errors and ‘near misses’

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