3.1.2. Explain the importance of ‘active listening’ when relating to people who need care and support, carers, relatives, staff and other people with whom you work

Qualification: Manager Induction Standards
Unit: Standard 3: Communication
Learning outcome: 3.1. Communicating effectively with others
Assessment criteria: 3.1.2. Explain the importance of ‘active listening’ when relating to people who need care and support, carers, relatives, staff and other people with whom you work

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