Standard 3: Communication

This unit is part of the Manager Induction Standards and has the following learning outcomes and assessment criteria:

1. 3.1. Communicating effectively with others
   1. 3.1.1. Explain the need to demonstrate empathy, taking into account the needs and feelings of others in your communication
   2. 3.1.2. Explain the importance of ‘active listening’ when relating to people who need care and support, carers, relatives, staff and other people with whom you work
   3. 3.1.3. Explain how different forms of communication can benefit the delivery of different types of information in different settings
   4. 3.1.4. Explain how communication can be made accessible for a range of different needs
   5. 3.1.5. Explain the importance of effective reporting and recording systems in supporting individuals to achieve positive outcomes
2. 3.2. Systems for information management
   1. 3.2.1. Describe the features and purpose of information management systems in your setting
   2. 3.2.2. Describe your role and the role of others in ensuring effective communication systems
   3. 3.2.3. Explain how to evaluate communication systems and how to identify alternative approaches that may need to be adopted
   4. 3.2.4. Explain how information governance principles may support your organisation to keep information safe and secure
3. 3.3. Information sharing
   1. 3.3.1. Explain legal and ethical issues arising from the need to maintain confidentiality
   2. 3.3.2. Explain processes for gaining consent for sharing of personal information from people who need care and support in your organisation
   3. 3.3.3. Explain how effective information sharing protocols between organisations can support continuity of care for people who need care and support
   4. 3.3.4. Explain how failure to share information could have devastating impact for people who need care and support