1.3.4 Identify how you could evaluate and review the effectiveness of team performance and how to address challenges that may arise

Qualification: Manager Induction Standards
Unit: Standard 1: Leadership and management
Learning outcome: 1.3. Team development
Assessment criteria: 1.3.4 Identify how you could evaluate and review the effectiveness of team performance and how to address challenges that may arise

  • Team performance can be evaluated and reviewed by:
    • Establishing Key Performance Indicators (KPIs) that are quantitative metrics that can be used to establish if targets are being met
    • Requesting feedback from others, including team members, clients and their families
    • Team discussion relating to progress towards objectives
  • If challenges arise, leaders must identify the reasons why and address them – this is often best achieved via team discussion

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