4.5 Deal constructively with any conflict that may arise with others

Qualification: Level 4 Diploma in Adult Care
Unit: Work in partnership in health and social care or children and young people’s settings
Learning outcome: Be able to work in partnership with others
Assessment criteria: 4.5 Deal constructively with any conflict that may arise with others

• Be sensitive to any conflicts that arise
• Listen to and respect the views of others
• Try to mediate a resolution
• Ensure all stakeholder’s are aware of the complaints procedure