2.4 Deal constructively with any conflict that may arise with colleagues

Qualification: Level 4 Diploma in Adult Care
Unit: Work in partnership in health and social care or children and young people’s settings
Learning outcome: Be able to establish and maintain working relationships with colleagues
Assessment criteria: 2.4 Deal constructively with any conflict that may arise with colleagues

• Do not take constructive criticism personally
• Mediate conflicts between colleagues
• Build trust within the team
• Confront difficult issues (do not ignore)