2.4 Describe types of support that individuals or their families might need in order to access personalised services

Qualification: Level 4 Diploma in Adult Care
Unit: Understand personalisation in care and support services
Learning outcome: Understand the systems and processes that support personalisation
Assessment criteria: 2.4 Describe types of support that individuals or their families might need in order to access personalised services

  • Individuals and their families may need the following support in order to access personalised services:
    • Information about personal budgets and direct payments
    • Information about service providers
    • Support to choose a service provider
    • Support and advice to employ personal assistants or carers (e.g. employment law, payroll, policies/procedures etc.)

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