Understand personalisation in care and support services

This unit is part of the Level 4 Diploma in Adult Care and has the following learning outcomes and assessment criteria:

  1. Understand the meaning of personalisation in social care and support services
    1. 1.1 Compare the ‘professional gift’, ‘empowerment’ and ‘rights’ models of service provision
    2. 1.2 Define the terms: a. personalised service, b. self-commissioned service, c. self-directed support, d. micro-employer
    3. 1.3 Analyse the features of personalisation within social care and support services
    4. 1.4 Explain why the concept of ‘outcomes’ is central to personalisation
    5. 1.5 Identify legislative and policy drivers for personalised services
  2. Understand the systems and processes that support personalisation
    1. 2.1 Describe the impact that personalisation has on the commissioning, funding and delivery of services
    2. 2.2 Compare the roles of direct payments and individual budgets in supporting personalisation
    3. 2.3 Explain the role of brokerage in commissioning and delivering personalised services
    4. 2.4 Describe types of support that individuals or their families might need in order to access personalised services
  3. Understand where responsibilities lie within self-directed support
    1. 3.1 Explain why it is important to know where responsibilities lie for the delivery and quality of self-directed support
    2. 3.2 Analyse what responsibilities are held for the delivery and quality of self-directed support by: a. direct payments recipients, b. commissioners, c. social workers/care managers
  4. Know how to promote personalisation
    1. 4.1 Analyse the attitudes, approaches and skills needed in own role to implement personalisation
    2. 4.2 Evaluate the impact of personalisation on own role
    3. 4.3 Propose ways to enhance own contribution to promoting personalisation
  5. Know how to develop systems and structures for personalisation
    1. 5.1 Evaluate how far systems and structures in own organisation have adapted to personalisation
    2. 5.2 Describe ways to improve systems and structures to enhance personalisation

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