3.3 Describe where to get support and advice about managing conflicts and dilemmas

Qualification: Level 4 Diploma in Adult Care
Unit: Professional practice in health and social care for adults or children and young people
Learning outcome: Understand how to address conflicts and dilemmas that may arise between an individual’s rights to choice and control and the duty of care
Assessment criteria: 3.3 Describe where to get support and advice about managing conflicts and dilemmas

• Sources of support and advice about managing conflicts and dilemmas include:
  • Your manager
  • Your co-workers
  • The individual’s family
  • Other health and care professionals
  • Charities and other organisations
  • Your employer’s policies and procedures
  • Internet research