3.3 Describe where to get support and advice about managing conflicts and dilemmas

Qualification: Level 4 Diploma in Adult Care
Unit: Professional practice in health and social care for adults or children and young people
Learning outcome: Understand how to address conflicts and dilemmas that may arise between an individual’s rights to choice and control and the duty of care
Assessment criteria: 3.3 Describe where to get support and advice about managing conflicts and dilemmas

  • Sources of support and advice about managing conflicts and dilemmas include:
    • Your manager
    • Your co-workers
    • The individual’s family
    • Other health and care professionals
    • Charities and other organisations
    • Your employer’s policies and procedures
    • Internet research

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