⇒ Level 4 Diploma in Adult Care ⇒ Level 4 Diploma Optional Units ⇒ Unit 648 Assess the needs of carers and families ⇒ 2.2 Use active listening skills to identify unspoken feelings and emotions

2.2 Use active listening skills to identify unspoken feelings and emotions

Qualification: Level 4 Diploma in Adult Care Optional Units
Unit: Unit 648 Assess the needs of carers and families
Learning outcome: 2. Be able to engage with families and carers who are providing care
Assessment criteria: 2.2 Use active listening skills to identify unspoken feelings and emotions

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