3.4 Monitor the individual’s responses during and after the interaction to check the effectiveness of communication

Qualification: Level 4 Diploma in Adult Care
Unit: Advanced communication skills
Learning outcome: Be able to interact with individuals
Assessment criteria: 3.4 Monitor the individual’s responses during and after the interaction to check the effectiveness of communication

• Responses can include verbal responses, facial expressions, body language etc.
• E.g. if an individual is slouched in their chair, avoiding eye contact and staying relatively quiet it would indicate disinterest/disengagement