1.5 Analyse the effects on an individual of ineffective communication.

Qualification: Level 4 Diploma in Adult Care
Unit: Advanced communication skills
Learning outcome: Understand communication needs and factors affecting them
Assessment criteria: 1.5 Analyse the effects on an individual of ineffective communication.

  • Confusion over roles and responsibilities
  • Increased likelihood of mistakes being made
  • Individuals do not feel they have been listened to – this can lead to anger, frustration and sadness
  • Relationships, trust and respect are jeopardised

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