Qualification: Level 4 Diploma in Adult Care
Unit: Advanced communication skills
Learning outcome: Understand communication needs and factors affecting them
Assessment criteria: 1.5 Analyse the effects on an individual of ineffective communication.
- Confusion over roles and responsibilities
- Increased likelihood of mistakes being made
- Individuals do not feel they have been listened to – this can lead to anger, frustration and sadness
- Relationships, trust and respect are jeopardised