1.3 Analyse how models of communication can meet the individual’s personal needs, wishes and preferences

Qualification: Level 4 Diploma in Adult Care
Unit: Advanced communication skills
Learning outcome: Understand communication needs and factors affecting them
Assessment criteria: 1.3 Analyse how models of communication can meet the individual’s personal needs, wishes and preferences

• Transactional analysis highlights the importance of active listening and reflective listening
• Laswell’s model provides guidelines about principlesthat should be considered for effective communication
• Communicating with service users and their families can help to identify their needs, wishes and preferences so that a bespoke person-centred approach can be used for their care planning
• Understanding methods of communication can help to identify needs, wishes and preferences, e.g. if a non-verbal individual deliberately damages their property it may indicate that they are in pain or upset about something