This unit is part of the Level 4 Diploma in Adult Care and has the following learning outcomes and assessment criteria:
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- Understand communication needs and factors affecting them
- 1.1 Analyse different models of communication: a. Transactional analysis, b. Lasswell’s
- 1.2 Analyse why individuals communicate
- 1.3 Analyse how models of communication can meet the individual’s personal needs, wishes and preferences
- 1.4 Explain how barriers to communication may be overcome: a. physical, b. social, c. environment, d. emotional
- 1.5 Analyse the effects on an individual of ineffective communication.
- 1.6 Explain how independent advocacy can help to meet communication needs and the circumstances in which it might be required
- Understand how to support the use of assistive technology to enhance communication
- 2.1 Discuss the role of assistive technology in supporting individuals to communicate
- 2.2 Describe types of support that an individual may need in order to use assistive technology
- 2.3 Describe the specialist services relating to assistive technology
- 2.4 Explain how to ensure that communication equipment is: a. fit for purpose, b. correctly set up and working, c. able to be used by the individual.
- Be able to interact with individuals
- 3.1 Work in partnership with the individual and others to identify their preferred methods of communication
- 3.2 Use agreed methods of communication to interact with the individual
- 3.3 Interact with an individual using: a. active listening, b. reflective listening
- 3.4 Monitor the individual’s responses during and after the interaction to check the effectiveness of communication
- Be able to convey information to individuals and others
- Understand the importance of confidentiality in interactions with individuals
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