Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.4 Explain how evidence for quality can be used to apply further quality improvement
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- Evidence for quality can include client feedback surveys, complaints logs and accident books
- These records can be used to identify areas where an organisation may not have reached acceptable standards of care
- Once identified, they can be investigated to gather more information and try to identify the root cause
- The root cause can then be addressed to prevent similar issues in the future
- In addition, themes or patterns may be found in their records (e.g. if a particular error is common in the late evening, it could indicate that staff are tired and the timing of the task could be changed to earlier in the day)
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