1.2 Explain the meaning of continuous improvement and how it relates to the manager role and the organisation

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.2 Explain the meaning of continuous improvement and how it relates to the manager role and the organisation

• Continuous improvement is a deliberate and iterative process of developing care and support services so that they become better
• Organisations that have a culture of continuous improvement are more likely to perform better in all aspects of their operations and have CQC ratings of ‘good’ or ‘outstanding’
• Managers must promote the concept of continuous improvement to team members, so that it can be ingrained in workplace culture