1.1 Evaluate ways to develop a culture that encourages all team members to take responsibility for quality, quality assurance and quality improvement

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 9: Continuous Improvement in Adult Care
Learning outcome: 1 Understand the continuous quality improvement in practice and how to develop a culture of continuous improvement
Assessment criteria: 1.1 Evaluate ways to develop a culture that encourages all team members to take responsibility for quality, quality assurance and quality improvement

• Ways that an organisation can develop a culture that encourages all team members to take responsibility for quality, quality assurance and quality improvement include:
  • Demonstrating honesty and transparency and listening to team members
  • Empowering team members to take an active role in quality processes
  • Requesting feedback and ideas, and discussing quality (for example, in team meetings)
  • Promoting a culture of learning from mistakes rather than assigning blame
  • Ensuring all team members understand their responsibilities relating to quality
  • Having documented organisational core values that underpin quality