1.2 Evaluate the importance of demonstrating ‘empathy’ and ‘active listening’ for communication with Individuals, carers, relatives, staff and others

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 5: Communication and Information Management in Adult Care
Learning outcome: 1 Understand communication in managing care services
Assessment criteria: 1.2 Evaluate the importance of demonstrating ‘empathy’ and ‘active listening’ for communication with Individuals, carers, relatives, staff and others

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    Study Bullets ⇒ Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF) ⇒ Unit 5: Communication and Information Management in Adult Care ⇒ 1.2 Evaluate the importance of demonstrating ‘empathy’ and ‘active listening’ for communication with Individuals, carers, relatives, staff and others