1.1 Justify how and why communication skills are needed to develop effective relationships with teams, individuals, their relatives and others

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 5: Communication and Information Management in Adult Care
Learning outcome: 1 Understand communication in managing care services
Assessment criteria: 1.1 Justify how and why communication skills are needed to develop effective relationships with teams, individuals, their relatives and others

• Strong communication skills are essential for the development of relationships with teams, individuals, their relatives and others because:
  • It ensures you are able to get your message across clearly
  • It prevents misunderstandings
  • It helps to show empathy and compassion
  • It makes you approachable and others will feel comfortable around
  • It develops strong relationships based on mutual trust and respect