3.2 Explain what is involved prior to and during an inspection and the information required

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 4: Regulatory Processes for Adult Care
Learning outcome: 3 Understand the inspection process
Assessment criteria: 3.2 Explain what is involved prior to and during an inspection and the information required

  • Prior to inspection:
    • Organisations should have robust quality control measures in place to ensure that they are meeting their regulatory requirements
    • Management should assess if their organisation meets the Key Lines of Enquiry set out by the Care Quality Commission and address any shortfalls
    • CQC usually give two weeks notice prior to an inspection (but can drop in unannounced)
    • Inspectors will provide an agenda for the day and request records including serious accident and complaints logs as well as the organisation’s statement pf prurpose
    • Staff and clients should be informed of the inspection
    • If requested, staff and clients should be asked if they are happy to provide the inspectors with information
  • During the inspection:
    • Records should be made easily accessible to inspectors – this includes policies and procedures, accident logs, complaint logs, service user records etc.
    • Management should facilitate the inspector’s needs and provide them with the information they need
    • They will also need somewhere to work

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