Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 4: Regulatory Processes for Adult Care
Learning outcome: 1 Understand the systems and requirements for the regulation of adult care services
Assessment criteria: 1.4 Identify the key areas of enquiry for inspection and evaluate how these can impact on the organisation
- The Care Quality Commission’s Key areas of enquiry (or Key Lines of Enquiry – KLOEs) are:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive?
- Is it well-led?
- KLOEs can impact on an organisation because they are the criteria that inspectors use to assess and grade the service provider
- Poor ratings can lead to a poor reputation and a lack of public confidence
- KLOEs can also inform an organisation about the areas where they could improve