1.4 Identify the key areas of enquiry for inspection and evaluate how these can impact on the organisation

Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 4: Regulatory Processes for Adult Care
Learning outcome: 1 Understand the systems and requirements for the regulation of adult care services
Assessment criteria: 1.4 Identify the key areas of enquiry for inspection and evaluate how these can impact on the organisation

• The Care Quality Commission’s Key areas of enquiry (or Key Lines of Enquiry – KLOEs) are:
  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well-led?
• KLOEs can impact on an organisation because they are the criteria that inspectors use to assess and grade the service provider
• Poor ratings can lead to a poor reputation and a lack of public confidence
• KLOEs can also inform an organisation about the areas where they could improve