Qualification: Level 4 Certificate in Principles of Leadership and Management for Adult Care (RQF)
Unit: Unit 19: Entrepreneurial Skills in Adult Care
Learning outcome: 2 Understand the entrepreneurial skills required to support business growth in adult care
Assessment criteria: 2.2 Explain how to recognise aspects of the organisation that are no longer effective in providing a person-centred service
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- Feedback from Service Users: If the individuals using the services express dissatisfaction, feel unheard, or are not seeing improvements in their condition, these can be indications that the current approach is no longer effective.
- Declining Participation: If there’s a decrease in service users’ engagement or participation in activities or care plans, it might signify that the services are not resonating with them on a personal level.
- Stakeholder Complaints: Complaints from family members, caregivers, or other stakeholders could indicate dissatisfaction with the current services and suggest a need for more person-centred care.
- Staff Feedback: The staff working directly with the individuals might notice patterns, behavioural changes, or express concerns indicating the services aren’t effectively person-centred.
- Outcome Metrics: If metrics related to health outcomes, quality of life, or user satisfaction show a negative trend, it could indicate that services are not effectively meeting individual needs.
- Regulatory Reviews or Inspections: Feedback from regulatory bodies or external evaluators can also highlight areas that aren’t effectively delivering person-centred care.
- Lack of Individualised Care Plans: If care plans are overly standardised and do not reflect individual needs, preferences, and goals, this could indicate a lack of person-centred care.
- Resistance to Change: If the organisation is resistant to adapting services based on the feedback or changing needs of the individuals, this can also suggest a lack of person-centred focus.
- By being attentive to these signs, a care supervisor can identify aspects of the organisation that are no longer effective in providing a person-centred service, and take steps to address these issues.
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